All Collections
Frequently Asked Questions
How is my billing calculated?
How is my billing calculated?

How does Bitpanda Custody work out how much to charge?

Support Lead avatar
Written by Support Lead
Updated over a week ago

We check your balance twice daily and at the end of the month we average those values to give us an overall asset under key (AuK) figure for your account. Transactions are cumulative for the monthly period.


If you are on a Genesis Tier 1 paying £50/mo in advance,

Plan Tier

Cost /mo

Balance /mo

Sent Volume /mo

Transactions /mo

Genesis Tier 1





Genesis Tier 2





However during the month your average balance was £95,000 - you will then be billed in arrears for the difference eg £125- £50 (paid already) = £75 excess.

If you are consistently being billed for additional excess fees, you may wish to speak to your account manager and transition to the next tier.

Did this answer your question?