All Collections
User Guide
Device Not Secure Enough Error
Device Not Secure Enough Error

My phone says its not secure

Support Lead avatar
Written by Support Lead
Updated over a week ago

If you haven't set a passcode, when you open TrustVault you get an error message. 

This is because in order to secure your assets we rely on your phone being secure. You must set a passcode, and we would recommend either using a custom Alphanumeric passcode or a custom Numeric Code rather than a 4-Digit Code.

Did this answer your question?