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Frequently Asked Questions
Frequently Asked Questions

Ready made answers to often made questions. Have some to suggest? Get in touch!

Support Lead avatarHelpdesk avatarP
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Changes at Trustology
Do you have a test environment?
Can I hold an ENS address in TrustVault?
How do I buy crypto via TrustVault web with Altalix?
Are my assets insured?
What compliance information can be included in transaction webhooks?
How do you turn on push notifications for TrustVault?
How is my billing calculated?
What happens to my crypto assets if I die?
What is onboarding or KYC?
Can I get a refund?
I get an error on my token balance
What verification tests do you perform?
How do I use this new design?
Why these tokens?
Its all gone Blue?
What should I do if my mobile phone is lost or stolen?
How do I enable TrustVault x MetaMask?
Where are my private keys stored?
Is TrustVault Segwit compatible?
Cryptocurrency Security: Address Poisoning and Recent Spam Attacks