Frequently Asked Questions
Ready made answers to often made questions. Have some to suggest? Get in touch!
Changes at Trustology
Do you have a test environment?
Can I hold an ENS address in TrustVault?
How do I buy crypto via TrustVault web with Altalix?
Are my assets insured?
What compliance information can be included in transaction webhooks?
How do you turn on push notifications for TrustVault?
How is my billing calculated?
What happens to my crypto assets if I die?
What is onboarding or KYC?
Can I get a refund?
I get an error on my token balance
What verification tests do you perform?
How do I use this new design?
Why these tokens?
Its all gone Blue?
What should I do if my mobile phone is lost or stolen?
How do I enable TrustVault x MetaMask?
Where are my private keys stored?
Is TrustVault Segwit compatible?
Crypto Basics
What is a blockchain address?
What information is needed to transfer crypto assets?
What’s the difference between a private key and a password
How do you create an address from a public key?
What is a public key?
What are Transaction Fees?
How do you create a public key from a private key?
What is a private key?
Where can you store private keys?
How can someone steal crypto assets?
How can you create a transfer transaction?
What do you need to do to a transaction before you submit it?
What is a hash?
How does signing work?
Compare encryption with signing?
What must you have access to in order to submit a transaction?
Can everyone see your transaction?
What is gas?
Who earns gas fees?
Who confirms your transaction?
How long does it take to confirm a transaction?
Can a transaction be reversed?
When is it safe to assume that the transaction has settled?
Compare hot with cold wallets?
Compare custodial with non-custodial wallets?
Why would someone need a custodial wallet?
Why would someone self custody?
Compare software with hardware wallet?
How does encryption work?
Symmetric vs. asymmetric cryptography?
What is a UTXO structure?